Terms of Service Policy
Terms of Service Policy for Renewal Bodywork and Coaching
Effective Date: 09/05/2025
Email: admin@renewalbodyworkcoaching.com
Introduction
Welcome to Renewal Bodywork and Coaching (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our holistic health services (“Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.
Services Offered
Our Services include:
- Bodywork sessions
- Breathwork (in collaboration with Flo₂Flow)
- One-on-one life coaching
- Wellness packages
- Retreats
- Hot and Cold therapy (Ice bath and Infrared sauna)
Appointment Cancellations
Notice Period:
Clients must provide at least 24 hours’ notice to cancel or reschedule appointments to enable us to offer the time slot to other clients.
Method of Cancellation:
Cancellations must be made via phone, email, or our online booking system.
Requests through social media messaging or SMS will not be accepted unless confirmed by our staff.
Late Cancellations and No-Shows
Late Cancellation Fee:
- Cancellations less than 24 hours prior to the appointment: 100% of the session cost will be charged and must be settled before booking again.
No-Show Policy:
- Failure to attend the scheduled appointment without prior cancellation will be considered a “no-show” and a fee of 100% of the service will be charged. This must be paid before any subsequent bookings.
Note:
Fees may be waived at our discretion in genuine emergencies, upon providing appropriate evidence.
Rescheduling Appointments
Clients can reschedule up to 24 hours prior without penalty.
Rescheduling within 24 hours will be subject to the late cancellation fee.
Refund Policy
Services:
- Refunds are not normally issued once the service has been delivered.
- If we cancel an appointment before completion, you will be given the option to reschedule or receive a full refund.
Workshops:
- Cancellations at least 7 days prior: full refund.
- Cancellations less than 7 days prior: not refundable, though credit toward future workshops may be available at management’s discretion.
Vouchers and Gift Cards:
- Are non-refundable and non-transferable.
Payment Method
Fees will be charged to the same payment method used at booking unless alternative arrangements are made in advance.
Confidentiality and Privacy
All personal information shared with us will be handled per our Privacy Policy, ensuring confidentiality and data protection.
Limitation of Liability
Services are provided without warranties of any kind. Participants understand that bodywork, breathwork, and coaching involve physical and emotional exploration, and we are not liable for injuries or complications resulting from these services.
Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes will be settled in Queensland courts.
Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our Services after updates constitutes acceptance of the new Terms.
Communication
Clients will be informed of these Terms prior to their first appointment. By booking, you acknowledge that you have read, understood, and agree to abide by these Terms. A copy is available on our website.
Acknowledgment
By engaging with our Services, you agree to these Terms and accept your responsibilities as a client.
Contact Us
Renewal Bodywork and Coaching
Address: Ash Street, Barcaldine, QLD 4725
Email: admin@renewalbodyworkcoaching.com
Phone: +61 461 546 289
Thank you for trusting us. We look forward to supporting your journey with integrity and respect.